Terms & Conditions

The Terms of Use (“Terms of Use”) constitute a legal agreement between you and Madhatters Voyage Pvt. Ltd and apply to the Service, the Platform (as defined below) and your visit to and use of our website www.bikxie.com("Website”)

By downloading, installing, and/or using the platform (the “Platform"), you agree that you have read, understood and accepted and agreed to these Terms of Use.

If you do not agree or wish to enter into the Terms of Use then please cancel your account (if already signed up for the Platform) and permanently delete the Platform from your mobile device.

We strongly encourage you to first review our Terms of Use and Privacy Policy carefully before downloading our Platform or using our Service for the first time.

1. General Matters

  1. Madhatters Voyage Pvt. Ltd is a company incorporated under the provision of the Indian Companies Act of 2013 ("we", "us", or "our").
  2. The Platform is branded under the aegis “Bikxie” and is a software application that serves as a means to find Two-wheeler based services provided by third parties riders / party ("Service Provider(s)"). The Platform offers information on services offered by Service Providers. The types of services that may be requested via the Platform are:
    1. Bike Taxi Service (i.e transportation of people);
    2. On Demand Delivery;
    3. Pick & Drop Service;
    4. Rental Service and
    5. Other services that we may add from time to time. ("Services")
  3. “Customer” or “User” means a person registered as a Customer of Platform to use the Service provided in the Platform by Service Provider.
  4. The Platform allows you to send a request for a Service to a Service Provider. The GPS receiver - which should be installed on the mobile device (smart phone) on which you have downloaded the Platform - detects your location and sends your location information to the relevant Service Provider. The Service Provider has sole and complete discretion to accept or reject each of your requests for the Service. But we do encourage and incentivize the Service Provider to accept as many requests as possible to provide you a happy experience of using our Platform. The Service Provider also has sole and complete discretion over whether to use the Platform to receive the leads generated through the Platform. If the Service Provider accepts your request, the Platform notifies you and provides information regarding the Service Provider - including his/her name, vehicle license number, vehicle model no, customer service rating and a provision to contact the Service Provider by telephone. The Platform also allows you to monitor the Service Provider's progress towards the pick-up point on real time basis.
  5. All possible effort will be made by us to get you into contact with a Service Provider to obtain the Services, subject to the availability of Service Providers in or around your location at the time of your request for Services
  6. We do not employ the Service Providers and we are not responsible for any acts and/or omissions of the Service Providers. The Platform is simply a means to ease the search of the Services. It is up to the Service Providers to offer the Services to you and it is up to you whether to accept their offers of Services.

2. Terms for using the platform

  1. You represent and warrant that you are an individual legally entitled to enter into a binding agreement under the laws of Republic of India, in particular the Terms of Use, to use the Platform, Otherwise, we or the relevant Service Provider, will be entitled by law to cancel any agreement entered into with you. You further represent and warrant that you have the right, authority and capacity to use the Service and to abide by the Terms of Use.
  2. We collect and process your personal information, such as your name, gender, address, government identity number(for particular service), e-mail address, and mobile telephone number when you register in our Platform. You must provide accurate and complete information, If any of the personal information that you have provided to us changes, for example, if you change your e-mail address, telephone number, or if you wish to cancel your account, please update your details by sending your request to us. We will, to the best of our abilities, effect such changes as requested within Seven (7) business days of receipt of the notice of the change.
  3. You can only use the Platform once you have signed up with it. Upon successfully signing up, the Platform will provide you with a personal account that can be accessed with a password of your choice.
  4. Only you may use your own account and you undertake not to authorize others to use your identity or account. You may not assign or otherwise transfer your account to any other parties. You must keep your account password and any identification we provide you secure and confidential. In the event a disclosure is made to your passwords, howsoever, which causes any illegitimate or unauthorized uses of your account or identity, orders generated from the illegitimate or unauthorized uses will still be deemed valid orders, unless you notify us on that matter before the Service Providers perform the requested Services.
  5. You can only have one Bikxie Account
  6. The information provided by the Platform must not be construed as an advice or an offer, the decision to use the Service Provider is entirely yours. You are free to use any other service providers.
  7. If you are also a Service Provider, you may not use your (or other's) customer account to make an order that you will take yourself as a rider.
  8. You may not harm, tweak or modify the Platform and/or Website or attempt to harm, tweak or modify it in any way whatsoever. We are not liable if you do not have a compatible device or if you have downloaded the wrong version of the Platform to your device. We reserve the right to prohibit you from further using the Platform should you use the Platform with an incompatible or unauthorized device or for purposes other than those for which the Platform is intended to be used. You undertake that you will only use an access point you are authorized to use.
  9. You will keep confidential and will not abuse the information you receive from using the Platform. You will treat the Service Providers with respect and will not engage in any unlawful, threatening or harassing behavior or activities whilst using their services.
  10. You understand and agree that your use of the Platform will also be subject to our Privacy Policy as may be amended from time to time. By using the Platform, you also give your consent as required under our Privacy Policy.
  11. We may, in our sole discretion, provide promotions that may be redeemed for benefits related to the use of the Platform. You agree that you will only use such promotions for their intended use and will not abuse, duplicate, sell or transfer the promotions in any manner. You also understand that the promotions cannot be exchanged for cash and may expire on a certain date, even before you use them.

3. Bikxie - Use of the Platform

  1. You further agree, undertake and confirm that your use of Platform shall be strictly governed by the following binding principles:
  2. You shall not host, display, upload, download, modify, publish, transmit, update or share any information which:
    1. belongs to another person and which you do not have any right to;
    2. b. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, slanderous, criminally inciting or invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever; or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women” within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
    3. is misleading or misrepresentative in any way;
    4. is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;
    5. harasses or advocates harassment of another person;
    6. involves the transmission of “junk mail”, “chain letters”, or unsolicited mass mailing or “spamming”;
    7. promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;
    8. infringes upon or violates any third party’s rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person’s name, email address, physical address or phone number) or rights of publicity];
    9. promotes an illegal or unauthorized copy of another person's copyrighted work (see “copyright complaint” below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
    10. contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
    11. provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
    12. provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses;
    13. contains video, photographs, or images of another person (with a minor or an adult);
    14. tries to gain unauthorized access or exceeds the scope of authorized access to the Platform or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Platform or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
    15. engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of products related to the Platform.
    16. solicits gambling or engages in any gambling activity which is or could be construed as being illegal;
    17. interferes with another user’s use and enjoyment of the Platform or any third party’s user and enjoyment of similar services;
    18. refers to any website or URL that, in our sole discretion, contains material that is inappropriate for the Platform or any other website, contains content that would be prohibited or violates the letter or spirit of these Terms of Use;
    19. harm minors in any way;
    20. infringes any patent, trademark, copyright or other intellectual property rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products;
    21. violates any law for the time being in force;
    22. deceives or misleads the addressee/users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
    23. impersonate another person;
    24. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;
    25. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any criminal offence or prevents investigation of any offence or is insulting any other nation;
    26. is false, inaccurate or misleading;
    27. directly or indirectly, offers, attempts to offer, trades or attempts to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force; or
    28. creates liability for us or causes us to lose (in whole or in part) the services of our internet service provider or other suppliers.

4. Bike Taxi- Terms of Use

  1. In relation to the Bike Taxi Service, you can book the service either through the Platform or hail it from the Metro Station or any other location where they are available to provide the Service. Once the Service Provider accepts your request then he will meet you at your pickup location and drop you to your destination.
  2. The Bike Taxi service is not for transporting courier or products. Should you need a service to transport courier or products then you can use our Pick & Drop service.
  3. You undertake that you will wear a helmet provided by your Service Provider during the trip. You also undertake that for every order of Taxi Service, there will only be one passenger of the Service Provider. The Service Provider reserves the right to deny or cancel any order of Taxi Service if he/she finds out that the number of his/her passenger will be more than one person.
  4. Passengers are not allowed to carry any products that is prohibited or not in accordance with the local law and regulations, including but not limited to illegal items like fire arms, drugs or any hazardous materials or any product that weights more than the dimension or capacity of the bike driven by the Service Provider
  5. . If the Service Provider drives the bike in a manner which endangers either you or others, then you can send a mail to complaints@bikxie.com
  6. Once the OTP (One Time Password) is given to the Service Provider then the ride can’t be cancelled. You can cancel the ride at any time before the OTP is given to the Service Provider
  7. We have a dedicated Bike Taxi service for women customers called Bikxie Pink where a female customer will get a female Service Provider only. The Platform has been configured in such a way that a female customer requiring a Bike Taxi Service will get a female Service Provider whereas a male customer will get a male Service Provider.
  8. Fees for the Bike Taxi Service will be displayed on the Platform before you use the Bike Taxi Service. The final amount which you will have to pay will be shown on your platform at the end of the trip. You can pay the Service Provider either through cash or through online payment facility.
  9. You also acknowledge that We can change any Bike Taxi offer and/or update the Fees from time to time based on various factors like Time, location or local laws and regulations.
  10. Goods/Items left behind at the Service Provider bike is not Our responsibility.
  11. You represent and warrant that You know and understand the risk of riding while taking the Bike Taxi services, including but not limited to possibility of an accident involving You and/ or Service Provider
  12. Should any loss or issues happens during your ride due to an accident caused by the Service Provider’s negligence or traffic violation, we may help bring You and the Service Provider together to resolve the issue. We do not have any liability for the above loss or issues that may arise between You or the Service Provider, including taking legal action by You or the Service Provider.
  13. The Service Provider has the right to refuse your booking request if the Service Provider has reasonable doubt to believe that on accepting the booking request You have or will be violating the Bike Taxi Terms of use or Bikxie Terms & Conditions or any other local laws and regulations.

5. On Demand Delivery – Terms of Use

  1. Under On Demand Delivery service, you can select any Merchant Outlet from the Platform to place order for food, groceries, medicines, stationary, dairy products, ice creams, juices & shakes, fresh meat, pet supplies or any other products available at the Merchant.
  2. You must provide us accurate and complete information regarding the quantity, type, size, brand, model, specification and/or any specific characteristics of the items you wish to order under this service. If you are purchasing any medicines which requires a prescription from a Doctor then the picture of the same needs to be sent to the Service Provider.
  3. We and or Service Provider do not guarantee availability of any product at the Merchant outlet.
  4. Once the order is placed on the Platform, We will allocate a Service Provider who will take the order and go to the Merchant. You can also contact or be contacted by the Service Provider for any clarifications with regards to availability or change of product, merchant location, change in product price, change of address or other information as deemed necessary for successful fulfillment of the order.
  5. Service Provider will then take a picture of the invoice and upload it on the Platform. Once You approve, the Service Provider will make the purchase and get it delivered to You. You can choose to make payment either through online or cash. If payment is through CASH then the invoice amount should be handed over to the Service Provider once the items are delivered to You.
  6. You can cancel the order before the Service Provider has purchased the products.
  7. You represent that the products/ items to be purchased and delivered by the Service Providers are lawful and do not in any way violate any prevailing laws and regulations.
  8. You agree to defend, indemnify and hold us harmless and not liable for any goods that a Service Provider purchased on your behalf and delivers to you which may violate the prevailing laws and regulations.
  9. We and/ or Service Provider are not responsible for the quality of the food and/or goods provided by the Merchant from where you have ordered them. Goods once purchased cannot be returned.
  10. You understand that the final amount payable includes but not limited to the Product prices, Delivery fees, Taxes or any other charges informed by Us from time to time.
  11. You understand that the prices of product shown on the Merchant page are an estimated price. Merchant has the full authority to make changes to the product prices at any time. Hence we are not responsible if there are difference in the price listed on Bikxie Platform and prices applied by Merchant.
  12. We are not responsible for the Product, including but not limited to the following:
    1. Price difference listed on Bikxie App and Merchant
    2. Condition and quality
    3. Duration of delivery by Service Provider
    4. Failure to complete orders and/or deliveries by Service Provider
    5. Incompatibility of Products ordered with Product delivered
  13. In the event you experience loss or any problem while availing the On Demand Delivery service, we will with best effort help to mediate between You and/or Service Provider and/or Merchant in arriving at a solution for the problem. We do not have any liability for any problems/disputes that may arise between You, the Service Provider and/or Merchant including taking legal recourse as deemed necessary by You, the Service Provider or the Merchant.
  14. We or the Service Provider has the right to refuse your request should We or the Service Provider have reason to believe that by accepting your request You have or will violate the On Demand Delivery Terms of Use or Bikxie Terms & Conditions or local laws & regulations.

7. Pick and Drop – Terms of Use

  1. Under Pick & Drop Service, you can use the service for sending documents/goods, car keys, laundry, amongst others from one place to another within the prescribed area.
  2. To avail the service on the Platform, You first need to select the “pick up” location from where the item/product needs to be picked up and then the “Drop off” location to where the item/product needs to be dropped off.
  3. You understand that the Pick and Drop off service is provided directly by the Service Provider, We just provide a platform which help facilitate the request made by You. We do not assume any responsibility or liability with regard to any deficiency of service provided by the Service Provider
  4. You agree that you shall not place request for items/products which are illegal, dangerous or otherwise prohibited by any law or regulations. Such items are but not limited to:
    1. Narcotics or any form of drugs
    2. Pornography of any form
    3. Living animals and plants
    4. Easily damaged food items that normally require refrigeration
    5. Explosive, firearms
    6. Gambling devices
    7. Items resulting from crimes, eg stolen goods, etc
    8. Any form of money like cash, coins, foreign currency.
    9. Hazardous and bio medical waste
    10. Human corpses, organs or body parts, blood or urine or any other specimen for diagnostic purpose
    11. Passport, ATM/Credit cards, Cashier Cheque
    12. Antiques, Wall painting or any other work of arts
    13. Any other goods which are prohibited by applicable laws and regulations.
  5. You must pack fragile goods, such as glassware, ceramics, cakes or food, properly for the delivery. Neither we nor the Service Providers are responsible for any damage, deformation, dent, expiry, decay, odor, spill or any other incompleteness of the products during their delivery which is caused by improper packaging or wrapping.
  6. Service Providers may ask you to open and show the inside of a package to ensure that the contents are as you represented.
  7. Once the request is placed for the Pick & Drop service, we will first share with you the total price that needs to be paid first before the Service Provider proceeds with your request. Once the payment is made then the Service Provider will pick & drop the items as requested by you.
  8. Once the payment is made, then you cannot cancel the request.
  9. You agree that in case you commit any offense by sending any item(s) under the Pick & Drop Service, as listed in para 4, then the Service Provider has full authority to report this to the appropriate law enforcement agencies.
  10. We or the Service Provider has the right to refuse your request should We or the Service Provider have reason to believe that by accepting your request You have or will violate the Pick & Drop Terms of Use or Bikxie Terms & Conditions or local laws & regulations.

8. Payment

  1. We will help the Service Provider to calculate the fee based on your order and inform you of the fee on behalf of the Service Provider at the time of booking.
  2. Payment can be done through various online medium like wallets, debit/credit cards or net banking.
  3. For the On Demand Delivery Service, you can make online payment or you can pay cash once the Service Provider delivers the items to you.
  4. For the Pick & Drop Service, you will first have to make the payment online before the Service Provider accepts your request.
  5. For Bike Taxi the amount needs to be paid at the end of your journey. You can either pay cash or through wallet / online payment.
  6. The Fee for the Service includes any applicable taxes.
  7. We may run special promotions/offers from time to time which can be redeemed against the total bill amount before the final amount is paid.

9. Warranties

We make no representation, warranty, or guarantee as to the reliability, timeliness, quality, suitability, availability, accuracy or completeness of the Services, Website and/or Application software, including but not limited to the Services obtained by or from Service Providers through the use of the Platform. We do not represent or warrant that (a) the use of the Services and/or Platform will be secured, timely, uninterrupted or error-free or operate in combination with any other hardware, software, system or data, (b) the Services will meet your requirements or expectations, (c) any stored data will be accurate or reliable, (d) the quality of any products, services, information, or other materials purchased or obtained by you through the Platform will meet your requirements or expectations, (e) errors or defects in the Platform will be corrected, or (f) the Platform or the server(s) that make the Platform available are free of viruses or other harmful components, or (g) the Platform tracks you or the vehicle used by the Service Provider. The Service is provided to you strictly on an "as is" basis. All conditions, representations and warranties, whether express, implied, statutory or otherwise, including, without limitation, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third party rights, are hereby excluded and disclaimed to the highest and maximum extent. You acknowledge and agree that the entire risk arising out of your use of the Service remains solely and absolutely with you and you will have no recourse whatsoever to the company.

10. Our liabilities

  1. We are not liable for any injury, death, damage or loss caused by the conduct of the Service Providers. We are also not liable for any wrongdoings, including traffic violations, or any criminal actions conducted by the Service Providers during the performance of the Services. The Service Providers are only our working partners not our employees, agents or representatives.
  2. We employ appropriate and reasonable technical and security measures to keep the Platform secure and virus and error free. However, as effective as this technology is, no security system is impenetrable. We therefore cannot guarantee the security of our database nor can we guarantee that the information you provide will not be intercepted while being transmitted to us.
  3. The Platform may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications including the device used by you or the Service Provider being faulty, not connected, out of range, switched off or not functioning. We are not responsible for any delays, delivery failures, damages or losses resulting from such problems.

11. Limitation of Liability

  1. Any claims against us by you will in any event be limited to the aggregate amount of all amounts actually paid by and/or due from you when using the Service during the event giving rise to such claims. In no event will we be liable to you or anyone for costs, interest, damages or losses of any type or kind (including personal injury, emotional distress and loss of data, goods, revenue, profits, use or other economic advantage). The company and/or its licensors will not be liable for any loss, damage or injury which may be incurred by or caused to you or to any person for whom you have booked the Service, including but not limited to loss, damage or injury arising out of, or in any way connected with the Service and/or Platform, including but not limited to the use of or inability to use the Service and/or platform.
  2. You expressly waive and release us from any and all liability, claims or damages arising from or in any way related to the Service Providers. The company will not be a party to disputes, negotiations of disputes between you and the Service Providers. Responsibility for the decisions you make regarding the Services found via the Platform rests solely with and on you. You expressly waive and release us from any and all liability, claims, causes of action, or damages arising from your use of the Service, software and/or the Platform, or in any way related to the Service Providers introduced to you by the Platform.
  3. The quality of the Service obtained through the use of the Platform is entirely the responsibility of the Service Provider who ultimately provides the Service to you. You understand, therefore, that by using the Platform, you may be exposed to Bike Taxi service that is potentially dangerous, offensive, harmful to minors, unsafe or otherwise objectionable, and that you use the service at your own risk.

11. Limitation of Liability

By using the Platform, you agree that you will defend, indemnify and hold us, our licensors, affiliates, and each of our officers, directors, commissioners, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with: (a) your use of the Services and/or the Platform, your dealings with the Service Providers, third party providers, partners, advertisers and/or sponsors, or (b) your violation or breach of any of the Terms of Use or any applicable law or regulation, whether or not referenced herein or (c) your violation of any rights of any third party, including third party Service Providers arranged via the Platform or (d) your use or misuse of the Platform. This defense and indemnification obligation will survive these Terms of Use and your use of the Site.

12. Indemnificationiability

By using the Platform, you agree that you will defend, indemnify and hold us, our licensors, affiliates, and each of our officers, directors, commissioners, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with: (a) your use of the Services and/or the Platform, your dealings with the Service Providers, third party providers, partners, advertisers and/or sponsors, or (b) your violation or breach of any of the Terms of Use or any applicable law or regulation, whether or not referenced herein or (c) your violation of any rights of any third party, including third party Service Providers arranged via the Platform or (d) your use or misuse of the Platform. This defense and indemnification obligation will survive these Terms of Use and your use of the Site.

13. License

Subject to your compliance with these Terms of Use, We grant you a limited, non-exclusive, non-transferable, non-assignable, non-sub-licensable, revocable license to download and install a copy of the Application on a single mobile device that you own or control and to run this copy of the Application solely for your own personal, non-commercial use.

You may not (i) copy, modify, adapt, translate, create derivative works from, distribute, license, sell, transfer, publicly display, publicly perform, reproduce, transmit, stream, broadcast, decompile, or disassemble any portion of or otherwise exploit the Application, except as expressly permitted under these Terms, (ii) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Application and/or the software in any way; (iii) create internet "links" to the Application or "frame" or "mirror" any software on any other server or wireless or internet-based device; (iv) reverse engineer or access our software in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Application, or (c) copy any ideas, features, functions or graphics of the Application, (v) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Application, (vi) use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, "data mine", or in any way reproduce or circumvent the navigational structure or presentation of the Application or its contents; (vii) post, distribute or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior consent of the owner of the proprietary rights, (viii) remove any copyright, trademark or other proprietary rights notices contained in the Application. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by us or our licensors, except for the licenses and rights expressly granted in these Terms.

We will have the right to investigate and prosecute any violations of the above to the fullest extent of the law. We may involve and cooperate with law enforcement authorities in prosecuting users who violate these Terms. You acknowledge that we have no obligation to monitor your access to or use of the Website or Application, but we have the right to do so for the purpose of operating the Website and the Application, to ensure your compliance with these Terms, or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body.

14. Intellectual Property

Bikxie, including its name and logo, application and other Services, is protected by copyright, trademark and other rights provided under the laws of India. We (and our licensors, if applicable) exclusively own all rights, title and interest in and to the application, including all associated intellectual property rights. Without derogating from our rights under any applicable law or these Terms, you are advised that any attempted or actual infringement of this provision will result in the termination of all your rights under these Terms. If you circumvent any of the means taken by us to protect the Service from unauthorized use, you must immediately cease any and all use of the Service, and you undertake to do so.

15. Termination

We may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason without notice, which may result in the forfeiture and destruction of all information associated with your account. All provisions of this Agreement that, by their nature, should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

16. Amendments

These Terms expressly supersede prior agreements or arrangements with you. Further, We reserves the right to change these conditions from time to time as it sees fit and your continued use of the Services will signify your acceptance of any adjustment to these terms.

17. Dispute Resolution

These Terms shall be governed by, and construed in accordance with, the laws of India. The parties agree that the courts of Delhi shall have exclusive jurisdiction over any dispute arising from or relating to these Terms, the Application or the Website. You expressly consent to the personal jurisdiction of said courts and waive any objection to such personal jurisdiction based on forums non-convenience or any other basis.

Offer T & C

  1. Bikxie Inaugural offer
    1. The offer is on Maggi Double Pack only and no other variants
    2. Customer has to pay ONLY Rs. 1 to avail the offer through any of the payment options available on Bikxie App.
    3. Each customer can avail the offer only ONCE.
    4. Delivery charges for this offer is FREE
    5. Bikxie Pilot will get the item delivered to you within 2 Hours unless there is a delay due to any unforeseen circumstances likes rider accident, breakdown of the bike, force majeure, etc. The Bikxie Pilot will call up the customer and inform accordingly.
    6. Offer valid till STOCKS LAST
  2. Veg Aloo Tikki offer
    1. The offer is for Rs. 39 only. No other taxes are applicable
    2. Delivery Charges will be as applicable
    3. Payment can be made through any of the payment options available on the Bikxie App.
    4. Bikxie is not responsible for the quality of the product. Bikxie is only responsible for getting the same delivered to the customer.
    5. Bikxie Pilot will get the item delivered to you within 2 Hours unless there is a delay due to any unforeseen circumstances like, rider accident, breakdown of the bike, force majeure, etc. The Bikxie Pilot will call up the customer and inform accordingly.
    6. The image shown in the App/Website/ Leaflets are for visual representation only. The actual item may vary.
    7. Offer valid from 1st -31st Oct’19 unless otherwise discontinued by the merchant
  3. Veg Paneer Pizza offer
    1. The offer is for Rs. 49 only. No other taxes are applicable
    2. Delivery Charges will be as applicable
    3. Payment can be made through any of the payment options available on the Bikxie App.
    4. The size of the pizza is 8” and will have paneer, cheese, capsicum, onions as key toppings amongst other ingredients.
    5. Bikxie is not responsible for the quality of the product. Bikxie is only responsible for getting the same delivered to the customer.
    6. Bikxie Pilot will get the item delivered to you within 2 hours unless there is a delay due to any unforeseen circumstances like, rider accident, breakdown of the bike, force majeure, etc. The Bikxie Pilot will call up the customer and inform accordingly.
    7. The image shown in the App/Website/ Leaflets are for visual representation only. The actual item may vary
    8. Offer valid from 1st -31st Oct’19 unless otherwise discontinued by the merchant
  4. Bike Taxi offer
    1. Once a customer downloads and register on Bikxie App then he is eligible for “2 Free Rides”
    2. The “2 Free Rides” needs to be redeemed within 1 month else it will relapse.
    3. The maximum amount that can be adjusted against a free ride is Rs. 20. For eg, If the actual ride amount is more than Rs. 20 then the customer cannot utilise the Free Ride.
    4. Customer can use 1 Free Ride against one booking only
    5. The offer is non-transferrable and cannot be redeemed against cash
    6. Offer applicable as per availability of the Bikxie Pilots
    7. Customer can cancel the ride at any time post the booking request. Once the OTP is given to the Bikxie Pilot then the ride cannot be cancelled.
    8. Bike Taxi service is currently available in selected locations only so please check the APP to know more.
    9. For detail terms of the Bike Taxi Service, please refer the Bikxie General Terms and Conditions
  5. Sanjivani Medicos offer
    1. The Flat 15% offer on medicines is exclusive for Bikxie customers only
    2. The offer is applicable through booking from the Bikxie App only
    3. Bikxie is not responsible for the authenticity and validity of the product. Bikxie is only responsible for the delivery of the products from the merchant to the customer.
    4. Incase of ordering any medicines requiring doctor’s prescription then the same needs to be shared with the Bikxie pilot first.
    5. Bikxie Pilot will get the item delivered to you within 2 hours unless there is a delay due to any unforeseen circumstances like, rider accident, breakdown of the bike, force majeure, etc. The Bikxie Pilot will call up the customer and inform accordingly.
    6. Offer valid from 1st Oct – 31st Oct’19, unless otherwise discontinued by the Merchant
  6. On demand Delivery offer
    1. The “2 Free On Demand Delivery” offer is for new customers only.
    2. Once a customer downloads and registers on Bikxie App then he is eligible for “2 Free On Demand Delivery” offer.
    3. The “2 Free On Demand Delivery” offer can be used to order any product from any merchants listed on the Bikxie App.
    4. The “2 Free On Demand Delivery” offer needs to be redeemed within 1 month else it will relapse.
    5. Bikxie Pilot will get the item delivered to you within 2 hours unless there is a delay due to any unforeseen circumstances like, rider accident, breakdown of the bike, force majeure, etc. The Bikxie Pilot will call up the customer and inform accordingly.
    6. Offer applicable as per availability of the Bikxie Pilots
    7. The On Demand Delivery service is currently available in selected locations only so please check the APP to know more.
    8. For detail terms of the On Demand Delivery Service, please refer the Bikxie General Terms and Conditions
  7. Pick and Drop offer
    1. The “2 Free Pick & Drop” offer is for new customers only.
    2. Once a customer downloads and registers on Bikxie App then he is eligible for “2 Free Pick & Drop” offer.
    3. The offer can be redeemed while placing any request for either a pickup or drop of any item/product through the Bikxie App. Customer can request for the Pick or Drop service of any items with the maximum distance of 5 KM from the customer’s residence.
    4. The “2 Free Pick & Drop” offer needs to be redeemed within 1 month else it will relapse.
    5. Bikxie Pilot will get the item Picked/Dropped to you within 2 hours unless there is a delay due to any unforeseen circumstances like, rider accident, breakdown of the bike, force majeure, etc. The Bikxie Pilot will call up the customer and inform accordingly.
    6. Offer applicable as per availability of the Bikxie Pilots
    7. The Pick and Drop service is currently available in selected locations only so please check the APP to know more.
    8. For detail terms of the Pick & Drop Service, please refer the Bikxie General Terms and Conditions
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